Frequently Asked Questions for Kirbys Holidays

Kirbys Coaches (Rayleigh) Ltd | Tel: 01268 777777

Kirbys Coaches Frequently Asked Questions FAQs

What deposit do I need to pay to secure my holiday?
How can I pay?
When is the final balance of my holiday due?
What if I need to cancel my holiday?
Why is there a single room supplement charge?
Do I keep the same seat number throughout my holiday?
Will the itinerary of my holiday change from the one advertised?
Can I bring my wheelchair or mobility scooter on holiday?
Is there a luggage allowance?
Is porterage included on all holidays?
Will we travel straight to our hotel on Day 1?
What are the facilities onboard a Kirbys coach?
Will there be a courier on my holiday?
Do I receive a discount if I am a National Trust/RHS Member?

1. What deposit do I need to pay to secure my holiday?

We require a non-refundable deposit payment for our holidays.

UK & Continental Holiday = £75 per person
River Cruises & Flying Holidays = £250 per person
Unless otherwise stated.

2. How can I pay?

We accept the following methods of payment:

Cash
(If you are visiting our Head Office)

Card
We accept debit cards as well as all major credit cards, but we do not accept commercial cards or American Express

Cheque
Please make cheques payable to ‘Kirbys Coaches’. There are no charges incurred.

Gift Vouchers/Credit Notes
We only accept Kirbys Coaches Gift Vouchers/Credit Notes (subject to our terms and conditions).

3. When is the final balance of my holiday due?

The final balance of your holiday must be paid 12 weeks prior to date of travel. River Cruises and Flying holidays must be paid 120 days prior to date of travel, unless stated otherwise. The date your final balance will be due is printed on your Travel Confirmation.

4. What if I need to cancel my holiday?

At Kirbys, we understand that sometimes it may be necessary to cancel a holiday due to unforeseen circumstances. It is important that any holiday cancellation is notified to us, or your travel agent, in writing. Your cancellation will take effect from the date when either the travel agent or we receive your written confirmation of your cancellation.

5. Why is there a single room supplement charge?

When sourcing hotels, we try our very best to obtain as many single rooms free of a supplement charge. Please note that when there is a single room supplement, it does not always mean the room is a double/twin for sole use.

6. Do I keep the same seat number throughout my holiday?

Yes, you keep the seat you booked throughout your holiday. The seat number given to you at the time of booking will be allocated to your name on our booking system and this seat number will be designated to you. We reserve the right to notify passengers travelling alone before the departure of the holiday of a change to their seat, this would only happen if the coach reaches full capacity.

7. Will the itinerary of my holiday change from the one advertised?

The schedule of each day-to-day itinerary advertised in our brochure is always subject to change. These holidays are often arranged over a year in advance and sometimes it is necessary to change the order of the itinerary to allow for any changes to our supplier’s schedule (for example: train timetables, museum opening time, event dates etc). If you are planning to meet with friends/relatives during your holiday, we strongly advise that the times you arrange with them are flexible to allow for any alterations. If there are any unforeseen significant changes to a holiday we will contact you.

8. Can I bring my wheelchair or mobility scooter on holiday?

Please let us know if you would like to bring a fold up wheelchair, walker or small fold up scooter on holiday. We need to know this at the time of booking to make sure we can fit them in the luggage hold. Our coaches do not have the facilities of a lift for wheelchair users, but they do have air suspension which will make it easier for you to step on/off the coach.

9. Is there a luggage allowance?

Please restrict your luggage to a suitcase weighing no more than 20kgs per person (please note that whilst we endeavour to ensure there is porterage there are occasions where you may need to carry your own luggage). Please remember to full out and attach your Kirbys luggage labels. Overnight accommodation will require an overnight bag.

10. Is porterage included on all holidays?

Porterage is offered on all tours which are a duration of 3 or more nights (except at overnight hotels on our longer duration holidays). If you are travelling on an overnight or 2 night break with Kirbys, please only pack what you can handle yourself as porterage is not guaranteed on these short break tours.

11. Will we travel straight to our hotel on Day 1?

Due to hotel check-in times often being late afternoon, we will not drive you straight to the hotel/resort. Depending on the length of journey, we will provide comfort stops as well as a stop somewhere suitable for lunch to be purchased.

12. What are the facilities onboard a Kirbys coach?

All our coaches are equipped with a toilet, air-conditioning, refrigerator and ride on air suspension to ensure a comfortable journey. Seats partially recline and have arm & adjustable foot rests. We advise that the toilet is for use in an emergency because our drivers will provide comfort stops for long journeys.

13. Will there be a courier on my holiday?

Throughout our brochure and website we have advertised if a holiday is fully escorted, both in the subtitle and the price includes section. Please be advised that this is subject to change.

14. Do I receive a discount if I am a National Trust/RHS Member?

We have tried, where possible, to advertise if there is a discount on a holiday including entrance to these properties. You must bring your proof of membership on the holiday or else full payment will be charged. Discounts do not apply if there is a special event ticket included.